Get your Canto DAM set up the right way with Australia-based onboarding, practical training, permissions guidance, metadata support and expert help from the databasics team.
Canto DAM onboarding
Personalised Canto DAM onboarding for confident adoption
DAM success starts with the right setup
Why onboarding matters
A DAM is only valuable when people can find, use and manage assets confidently. databasics helps your team set up Canto in a way that supports adoption, governance and long-term value.
What databasics onboarding helps you achieve
- A Canto setup aligned to your team structure
- Clear user roles and permissions
- A practical metadata and folder approach
- Confident users from the beginning
- A smoother launch with fewer internal blockers
- A stronger foundation for long-term DAM adoption
What onboarding includes
A structured onboarding process helps your team launch Canto with the right foundations in place — from setup and permissions to training, metadata and ongoing support.
Needs assessment
Understand your goals, users, content and current challenges before setup begins.
Account setup
Configure the core Canto structure, settings, folders, albums and workspaces.
User permissions
Set up access rules so users can manage, find and share assets appropriately.
Asset ingestion
Plan and support the first upload of assets into a clean, usable structure.
Metadata and search structure
Create practical metadata foundations that improve findability and reuse.
Brand portals and sharing
Set up controlled ways to share approved assets with internal or external audiences.
User training
Help admins, contributors and users learn how to use Canto with confidence.
Launch support
Support your team through go-live, early questions and first-use challenges.
Helpdesk and KnowledgeBase
Provide access to databasics Helpdesk and Knowledge Base after onboarding.
Adoption guidance
Help your team build habits that support long-term DAM success.
Choose your level of support
PROFESSIONAL
Structured onboarding, enablement and guidance for customers to achieve a reliable DAM foundation
Helpdesk
Knowledge Base
Intermediate Training Module (4 sessions/ year)
Advanced Enablement (4 sessions/ year)
SSO implementation
Content Migration Assistance
Product Option Configuration
Health Checks & Review Meetings (2 sessions/ year)
Strategy Workshop (Virtual)
Expert Consulting (2 hrs/ year)
Priority Support
Hands-On Service Delivery
ADVANCED
Deeper adoption support, advanced training and optimisation guidance for more complex workflows
Helpdesk
Knowledge Base
Intermediate Training Module (4 sessions/ year)
Advanced Enablement (4 sessions/ year)
SSO implementation
Content Migration Assistance
Product Option Configuration
Health Checks & Review Meetings (4 sessions/ year)
Strategy Workshop (Virtual)
Expert Consulting (2 hrs/ year)
Priority Support
Hands-On Service Delivery
PREMIUM
Wrap-around support, consulting and ongoing guidance to achieve the highest DAM capability
Helpdesk
Knowledge Base
Intermediate Training Module (4 sessions/ year)
Advanced Enablement (4 sessions/ year)
SSO implementation
Content Migration Assistance
Product Option Configuration
Health Checks & Review Meetings (4 sessions/ year)
Strategy Workshop (In-person)
Expert Consulting (2 hrs/ year)
Priority Support
Hands-On Service Delivery
We worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding service saw user interaction with our DAM library increase by 250%.”
Leah McCormick
QUT
databasics provided exceptional support during our fast-tracked migration from ThirdLight, handling our large library, metadata setup, and team onboarding with speed, care, and professionalism.
Jess Lansell
City of Wannero
The databasics staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.
Jean McAuslan
Shrine of Remembrance