because we like our customers to succeed with DAM
We bring the global leader in DAM to you in Australia (for the past 30 years)
Onboarding
Game-changing onboarding fit to your needs
Databasics onboarding plan layout
Our goal is to provide a smooth and well-designed onboarding experience, to ensure user engagement, satisfaction, and productivity, ultimately leading to greater success for the customer.
Needs assessment
Our team will work with the customer to assess their needs and goals for the DAM system. This helps to ensure that the system is customised to the customer's specific needs.
Account creation
At the start of onboarding is creating an account for the user to access the DAM system. This involves providing basic information, such as name and email address.
User permissions
Once the account is created, the user's access level and permissions need to be set. This determines what assets the user can see and interact with within the DAM system.
Asset ingestion
This includes uploading files individually or in bulk, creating metadata fields to describe assets, and organising assets into collections or folders.
User training
Databasics offers different levels of onboarding, each tailored to different customer needs. Basic training on how to navigate the system, or advanced training including customisation, workflows and automation tools.
Ongoing support
Databasics provides ongoing support to customers via Helpdesk portal, as well as through a variety of channels, including email, phone, chat.
We worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding service saw user interaction with our DAM library increase by 250%.”
Leah McCormick
QUT
databasics provided exceptional support during our fast-tracked migration from ThirdLight, handling our large library, metadata setup, and team onboarding with speed, care, and professionalism.
Jess Lansell
City of Wannero
The databasics staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.
Jean McAuslan
Shrine of Remembrance
Personalised Service Levels
*The fee for BASIC support level is waived if Canto instance is purchased through databasics
Basic
Can upgrade to additional support level at the completion of initial month of onboarding
$1,650*
/p.a.
Helpdesk
Knowledge Base
4 x 45 min sprint onboarding sessions to be taken within one month of procurement
4 x 45 min paced onboarding sessions to be taken within three month of procurement
SSO implementation
Migration support
6 x 45 min pre-scheduled consulting sessions to be taken throughout the year
Better
Can upgrade to additional support level at the completion of third month of onboarding
$2,850*
/p.a.
Helpdesk
Knowledge Base
4 x 45 min sprint onboarding sessions to be taken within one month of procurement
4 x 45 min paced onboarding sessions to be taken within three month of procurement
SSO implementation
Migration support
6 x 45 min pre-scheduled consulting sessions to be taken throughout the year
Best
Can upgrade to hands on support level at any time
$5,700*
/p.a.
Helpdesk
Knowledge Base
4x 45 min sprint onboarding sessions to be taken within one month of procurement
4 x 45 min paced onboarding sessions to be taken within three month of procurement
SSO implementation
Migration support
6 x 45 min pre-scheduled consulting sessions to be taken throughout the year
Hands-on participation of the db CX team with implementation and improvements
Hands on!
Hands on participation of the db CS team with implementation and improvements
$7,900*
/p.a.
Helpdesk
Knowledge Base
4 x 45 min sprint onboarding sessions to be taken within one month of procurement
4 x 45 min paced onboarding sessions to be taken within three month of procurement
SSO implementation
Migration support
6 x 45 min pre-scheduled consulting sessions to be taken throughout the year
Hands-on participation of the db CX team with implementation and improvements
We are happy to answer any questions about your onboarding needs
