DAM services and support 100% tailored to your needs
including DAM training and Helpdesk services so you succeed.
In the last 35 years databasics have helped hundreds of companies in Australia and New Zealand to succeed with digital asset management
How are we different
What we offer
Solution demo and consulting
Help deciding on a DAM solution based on your organisation's requirements. We listen to your needs, objectives and provide guidance in selecting a solution. We will provide personalised demo of Canto DAM solution to showcase the capabilities and features that would benefit your organisations.
Our goal is for customers to succeed with their DAM. We offer different levels of Onboarding support based on your wants and needs - from Sprint to Paced to Staged, customised to your organisation's goals.
Personalised Ongoing Support
What sets databasics apart from other DAM providers is personalised levels of ongoing support. We acknowledge different needs each organisation has - be it simple Helpdesk support or hand-on assistance and configuration.
Why choose databasics?
databasics have developed a process to best introduce and integrate the DAM software into your organisation. It ensures it is properly installed, configured, and adopted by the users.
plan and prepare
Together we will work to identify your needs and assist in selecting the DAM software that meets your requirements. This will involve face-to-face or virtual meetings, product demos, creating implementation plan that outlines the key steps involved in onboarding the software.
install and configure
This involves installing the DAM software and configuring it to work with your existing infrastructure and workflows. It includes setting up user accounts and permissions, customising the software to fit your organisation's needs, and integrating it with other software systems.
For different user levels, we create a comprehensive personalised training program to teach your team how to navigate the software, customise it, brand it according to your guidelines, how to create brand hubs and portals, style guides, how to utilise AI features, metadata tagging, searching and retrieving assets.
test and troubleshoot
Before rolling out the new DAM software to all users, it's important to test it thoroughly to ensure that it is working correctly and any issues are resolved. This may involve conducting beta testing or pilot testing with a small group of users.
rollout and adopt
Once the software is tested and ready, it can be rolled out to all users. This may involve communicating the benefits of the DAM to users and encouraging them to adopt it. It's important to provide ongoing support and troubleshooting to ensure that users can continue to use the software effectively.
Personalised Service levels
The databasics staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.
We engaged a databasics consultant to implement and configure the platform to our requirements. Without the benefit of his expertise we would have spent months learning and configuring the platform.
Our Marketing and Communications Department worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding user experience of the portal has seen user interaction with our DAM library increase by 250%.