DAM Success Services Australia & NZ

DAM Services for long-term Canto adoption

Helping organisations turn Canto into a working, adopted and well-governed digital asset management solution.

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Why DAM projects struggle

Even with the right platform, many organisations fail to get real value from their DAM.

Low adoption

Teams don’t use the system consistently, limiting its value.

Poor structure

Metadata, taxonomy and organisation aren’t set up properly.

No clear ownership

Lack of governance leads to confusion and inefficiency.

No ongoing support

After launch, there’s no one driving improvement or optimisation.

Three ways we help your DAM succeed

Success Services

We ensure your Digital Asset Management solution is set up properly, adopted by users, supported locally, and continually improved to maximise value.

Training Services

Structured training programmes for organisations managing their DAM internally or through another provider.

 

 

DAM Consulting

Independent advice to help you plan, improve or justify your DAM investment.

 

 

 

What we can help with

From setup and training to governance and optimisation, databasics helps teams get more value from Canto DAM.

DAM discovery and solution guidance

Clarify your requirements, goals and the best approach for your team.

Canto onboarding and launch support

Set up Canto with the right structure, users, permissions and launch foundations.

Ongoing support and success planning

Access practical support, guidance and success check-ins as your needs evolve.

Self-service Canto and DAM resources

Give your team access to helpful resources, guides and answers when they need them.

DAM health checks and optimisation

Review what is working, identify gaps and improve DAM performance.

Customer-led improvement

Use customer feedback and usage insights to guide ongoing improvements and adoption.

Customer success levels

PROFESSIONAL


Structured onboarding, enablement and guidance for customers to achieve a reliable DAM foundation.

ADVANCED


Deeper adoption support, advanced training and optimisation guidance for customers with more complex workflows or multi-team requirements

PREMIUM


The highest level of success partnership, providing wrap-around support to customers treating DAM as a strategic capability.

Trusted by Canto's customers across Australia and New Zealand

Our experience with databasics has been very positive — they’ve been a reliable long-term partner whose support, training, and recommendations have helped us improve how we use Canto and make the platform work well for the team.
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Eliza Day
The a2 Milk Co

databasics provided exceptional support during our fast-tracked migration from ThirdLight, handling our large library, metadata setup, and team onboarding with speed, care, and professionalism.
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Jess Lansell
City of Wannero

We worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding service saw user interaction with our DAM library increase by 250%.”
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Leah McCormick
QUT

The databasics staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.
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Jean McAuslan
Shrine of Remembrance

We couldn’t be happier with databasics. The team is quick to respond, proactive and thorough — onboarding and day-to-day use have been smooth and stress-free.The only thing I wish they’d do is organise my files for me!
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Penny Wittenbaker
CareerTrackers

databasics has been really helpful, providing detailed training for me and my team. Also great to have a vendor always reaching to see how we are doing and how we could improve our usage.
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Matt Harnett
Victoria Department of Health

Canto has been a great solution for our teams. The AI-powered tagging features have been invaluable for organising and tagging our images.
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Niels Klazenga
Royal Botanic Gardens Victoria

Talk to us about your DAM goals