Customer Success Services for long-term DAM adoption

Teams don’t use the system consistently, limiting its value.

Metadata, taxonomy and organisation aren’t set up properly.

Lack of governance leads to confusion and inefficiency.

After launch, there’s no one driving improvement or optimisation.

We work with customers to make sure their Digital Asset Management solution is set up properly, adopted by users, supported locally, and continually improved to maximise value.​

Structured training programmes for organisations managing their DAM internally or through another provider.

Independent advice to help you plan, improve or justify your DAM investment.

Help deciding on a DAM solution based on your organisation's requirements. We listen to your needs, objectives and provide guidance in selecting a solution. A personalised demo of Canto to showcase the capabilities and features that would benefit your organisation.

Our goal is for customers to succeed with their DAM. We offer different levels of Onboarding support based on your wants and needs - from Basic to Hands-On, customised to your organisation's goals, and designed to be practical, scalable, and rooted in proven best practices.

What sets databasics apart from other DAM providers is personalised levels of ongoing support. We acknowledge different needs each organisation has - be it simple Helpdesk support or hands-on assistance and configuration.

Self-service hub for all things Canto and DAM. It’s packed with how-to guides, troubleshooting tips, training resources, and expert insights tailored to the way our customers work. The Knowledge Base gives you 24/7 access to the answers you need.

Our regular check-ins ensure your Canto system continues to support your evolving needs. Together we review key areas like metadata structure, user access, storage usage, workflows, and overall system performance—identifying opportunities for improvement, cleanup, or optimisation.

Customer-led growth means we evolve our services, resources, and solutions based on real feedback, real needs, and real outcomes. From feature recommendations to onboarding strategies, we listen, adapt, and build with our customers at the centre.