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Managed Services

As a superset of the Cumulus Software Maintenance, DataBasics Managed Services deliver instant expertise, technology, processes and support to help with all aspects of the management of your digital asset management solution.

What you get in addition to the standard support offered is:

  • Regular monitoring and maintenance of an existing solution to ensure optimal operation
  • Altering the configuration of the existing solution as per customer’s requests
  • Software updates

Managed services are only available for our Cumulus customers.

A current Software Maintenance (SM) agreement is a prerequisite for Managed Services.

Please see Frequently Asked Questions (FAQ) (pdf) and the Service Level Agreement (SLA) (pdf) for more details .

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