1300 886 238

Our Services

We listen. We deliver.

consulting services

Realise the business benefits of your digital asset management solution

  • solution consulting and business requirements gathering
  • solution design and workflow analysis
  • testing
  • content creation and training delivery
  • solution review
  • project management

technical services

We have the expertise

  • technical reviews
  • software installation
  • software configuration
  • upgrades and add-ons

customer care

We can help

  • technical support via our call centre
  • assistance in resolving issues occurring during standard operation of the software or issues that arise with functionality
  • assistance in diagnosing potential bugs within the software
  • advice on performing minor and technically simple modifications

premium care

For that little bit extra

  • elevated level of support request
  • additional time limit to support request
  • modifications to a solution based upon support requests

managed services

Instant expertise, technology, processes and support

  • regular monitoring and maintanance of an existing solution to ensure optimal operation
  • altering the configuration of the existing solution as per customer’s request
  • software updates

hosted services

Safe and secure in the cloud

  • partnership with top-rated cloud storage provider Amazon Web Services (AWS)
  • highly secured data centres located in Australia
  • state of the art electronic surveillance and multi-factor access control systems
  • assistance with moving from on-premise DAM to a managed hosted cloud or hybrid cloud
“We engaged a DataBasics consultant to implement and configure the platform to our requirements. He spent a week in our office working alongside our ICT team and implemented a metadata structure, review workflow, approval process, video preview function, and a customised web interface. Without the benefit of his expertise we would have spent months learning and configuring the platform .”

– Tim Crisp, Project Manager at John Holland

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“Working with DataBasics over the last five years we have been able to expand the functionality of our customised Image Management database. The IMS is managed by the Shrine’s Exhibitions and Collections department and we have relied on the professionalism and expertise of the staff at DataBasics. All enquiries have been promptly responded to. The staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.”

– Jean McAuslan, Director Exhibitions and Collections at Shrine of Remembrance

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“Once we contacted DataBasics they had a technician come down and spend four days with us to get us started, the install only took one day and the rest was training to make us self-sufficient. Throughout the implementation period we needed assistance in setting up custom record fields and additional record view sets which the support team from DataBasics was always there for with a speedy response.”

– Warwick Doughty, Director at Luna Park Sydney

Luna Park has since upgraded to Cumulus Enterprise, with DataBasics help.

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post

PO Box 264 Stratford QLD 4870 Australia

contact us

Intl: +61 3733 1510