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DataBasics Services to Support your DAM

We listen. We deliver.

We provide business consultancy with software solutions and services that improve productivity, efficiency and effectiveness in digital asset and media management for our customers.

DataBasics Services team has the technical expertise and practical experience to smoothly move your project from concept, to implementation, to knowledge transfer so you can quickly realise the business benefits of your digital asset management solution and get the most out of your digital asset management investment.

PLAN - PRICE

Description

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CONSULTING SERVICES 

- Solution consulting

- Business requirements gathering

- Solution design and workflow analysis

- Testing

- Content creation and training delivery

- Solution reviews

- Project management

- DAM health checks



TECHNICAL SERVICES 

- Technical reviews

- Software installation and configuration

- Upgrades and add-ons

- Managed Services

- CustomerCare

- PremiumCare

- Hosted Services

 

CustomerCare

CustomerCare is included with the annual Canto subscription and the Software Maintenance agreement for our Cumulus customers. It provides for access to technical support via our CustomerCare centre. DataBasics database tracks queries until resolution and ensures a timely response.

Each new issue or query is sent or called in to the support team so it can be tracked – queries can be sent by email to helpdesk@databasics.com.au Call 1300 886 238 (+617 3733 1510) if urgent. Support responses are provided by email, or by phone if necessary.

CustomerCare includes:

  • assistance in resolving issues occurring during standard operation of the software or issues that arise with functionality
  • assistance in diagnosing potential bugs within the software
  • advise on performing minor and technically simple modifications.

 

PremiumCare for that little bit extra

PremiumCare is an advanced level of customer service that extends beyond basic service activities like CustomerCare. PremiumCare takes into account the wider operational environment and intended usage of your solution within that environment.

With a PremiumCare agreement in place, DataBasics support team can provide a higher level of user satisfaction with the general day to day operational challenges associated with any business solution.

This Premium maintenance is there to supplement or even replace the investment in a dedicated solution expert to ensure maximal return on investment. It covers:

  • Elevated rating of support request
  • Additional time limit to support request
  • Modifications to a solution based upon support requests.  

A current Canto subscription or Cumulus Software Maintenance agreement is a prerequisite for PremiumCare.

 

Managed Services

DataBasics Managed Services deliver instant expertise, technology, processes and support to help with all aspects of the management of your digital asset management solution.What you get in addition to the standard support offered is:

  • Regular monitoring and maintenance of an existing solution to ensure optimal operation
  • Altering the configuration of the existing solution as per customer’s requests
  • Software updates.

Managed services are only available for our Cumulus customers.

A current Software Maintenance (SM) agreement is a prerequisite for Managed Services.

 

Hosted Services

Your valuable digital assets will be safe and secure in the cloud. DataBasics has partnered with top-rated cloud storage provider – Amazon Web Services (AWS) to provide Hosted Services for our digital asset management customers.

AWS is housed in highly secured data centres located in Australia utilizing state-of-the-art electronic surveillance and multi-factor access control systems. AWS is one of the safest and most flexible cloud systems available.

DataBasics can assist with moving from an on-premise DAM to a managed hosted cloud or hybrid cloud solution that offers strong financial and management benefits.Security, reliability and performance are at the core of AWS operations and they strive to offer the most technologically advanced hosting solutions available, ensuring high security and performance.

Hosted services are only available for our Cumulus customers.

 

Services may be delivered onsite or remotely and our Terms of Trade are designed to cover the circumstances by which DataBasics staff may offer their services.

To ensure the development and testing maximises the compatibilities of our product before delivery to customers the building of standard operating environment (SOE) is established. 

 

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