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Privacy and Disclaimer

Our commitment to privacy and protecting personal and sensitive information.

Protecting your privacy and maintaining the confidentiality of your personal information is important to us.

DataBasics is a privately owned company headquartered in Cairns, Queensland Australia. We specialise in the provision of Digital Asset Management solutions. We are the Asia/Pacific distributors and support service providers for Canto Cumulus, Canto Flight, HELIOS and related third party software. As an Australian-based company, DataBasics complies with the requirements of the Australian Privacy Act (1988).

DataBasics collects your personal information when it is necessary for carrying out our regular business activities. The supply of personal information is entirely voluntary, however without sufficient details we may not be able to provide the level of information that you need to make an informed decision for your business.

Collecting your information

We may collect your personal information in a number of ways including:

When you provide your email address to us for the purpose of receiving our email newsletters, to view an online webinar, or to access a product demonstration, we may request the following information: your full name; address; phone number; email address; and company name. We make a record of any preferences you select relating to your preferred methods of communication.

This information is requested to assist us with tailoring our business communications, however the level of detail you provide is optional. We use your information in line with the Australian Privacy Principles. We do not sell, rent, exchange or otherwise share our email lists or any personally identifiable information about you with any third parties outside of DataBasics for direct marketing purposes.

However, we rely on various service providers and other contractors to provide services that support our operations, including maintenance of our databases, distribution of emails and newsletters on our behalf, data analysis, payment processing, order fulfilment and other services of an administrative nature. We reserve the right to share your personally identifiable information with these third parties for the purpose of enabling them to provide the services to you on our behalf.

Opting out of marketing and promotions

All DataBasics emails feature an ‘opt-out’ link that allows you to remove yourself directly from email communications. In relation to direct mail marketing materials, should you wish not to receive direct mail, or you wish to remove any previous consent you have provided, you may instruct us to remove you from our mailing list.

When you browse our website, we collect general statistical information that enables us to continually evaluate the performance of our site. We use this general information in aggregate form to help us develop and design the layout of our website. We also use aggregated information to monitor and plan the effective communication of our products and services.

Automatic data collection

The data that we automatically collect from your computer and browser includes:

The information that we monitor is collected via cookies, which does not allow us to draw any conclusions about the identities of the visitors to our website. We do not combine cookie data with any additional information that allows us to identify you as an individual user. Information relating to the movement of users through our site may also be used to allow us to undertake remarketing campaigns through Google AdWords. We undertake this activity to assist in promoting our services to persons who have visited our site and who have therefore expressed an interest in Digital Asset Management solutions.

Our remarketing campaigns are enabled via the information collected from cookies contained in your browser. Should you wish to opt-out of Google’s use of cookies, you may do so by visiting Google’s Ads Settings. In relation to web hosting, we use an external company for our web hosting services that provides us with statistical summaries of website usage. We do not collect any personally identifiable information via your IP address.

If you believe that DataBasics has breached your privacy rights, or you have concerns about any of our data handling practices, you may contact our Privacy Officer to request that we investigate and address your concerns.

Contacting DataBasics Privacy Officer

General Manager: Lou Nessis
Phone: 1300 886 238
Email: info@databasics.com.au
Address: PO Box 264, Stratford, Queensland 4870 Australia